Presentation skills
LADIES AND GENTLEMEN
Mistrem prezentace pod vedením anglického managera
Díky tomuto kurzu umíte vytvořit poutavou prezentaci, obratně používáte anglické prezentační fráze a dokážete zaujmout publikum.
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Customer service training
- Telephone skills – answering phone/telephone
- manner/ taking messages etc
- Personal contact skills – face to face
- (body language)
- Dealing with difficult customers
- Useful phrases and terminology
- Role-plays of typical customer service enquiries/problems
Company communication
- Skills for successful meetings – chairing a meeting, brainstorming, taking notes, discussing, agreeing, negotiating
- Negotiating skills/ making deals
- Making proposals
- Bargaining
- closing a deal
- Writing e-mails
- Writing notices to staff
- Taking messages
Counselling skills – for employees who manage staff
- Basic skills of counselling
- Ethics in counselling
- Identifying problems
- Getting people to talk
- Active listening
- Empathy not sympathy
- Helping the person make a plan of action
- Practise using role plays
- Company communication
Team building
- Working together
- Team building exercise
- Team building games (general games, games for creating trust, communicating etc)
- Discussion about importance of working as a team
Other company basic
- Planning for visitors to your company
- Showing customers around your company
- Business dinner protocol and entertaining a client
- Corporate hospitality
- Cultural awareness
- Skills for successful meetings – chairing a meeting, brainstorming, taking notes, discussing, agreeing, negotiating
Pokud máte zájem o bližší informace – napište nám na info@jazz-com.cz