Presentation skills

LADIES AND GENTLEMEN

Mistrem prezentace pod vedením anglického managera
Díky tomuto kurzu umíte vytvořit poutavou prezentaci, obratně používáte anglické prezentační fráze a dokážete zaujmout publikum.
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Customer service training

 

• Telephone skills – answering phone/telephone
• manner/ taking messages etc
• Personal contact skills – face to face
• (body language)
• Dealing with difficult customers
• Useful phrases and terminology
• Role-plays of typical customer service enquiries/problems

 

 

Company communication

 

• Skills for successful meetings – chairing a meeting, brainstorming, taking notes, discussing, agreeing, negotiating
• Negotiating skills/ making deals
• Making proposals
• Bargaining
• closing a deal
• Writing e-mails
• Writing notices to staff
• Taking messages

 

 

Counselling skills – for employees who manage staff

 

• Basic skills of counselling
• Ethics in counselling
• Identifying problems
• Getting people to talk
• Active listening
• Empathy not sympathy
• Helping the person make a plan of action
• Practise using role plays
• Company communication

 

 

Team building

 

• Working together
• Team building exercise
• Team building games (general games, games for creating trust, communicating etc)
• Discussion about importance of working as a team

 

 

Other company basic

 

• Planning for visitors to your company
• Showing customers around your company
• Business dinner protocol and entertaining a client
• Corporate hospitality
• Cultural awareness
• Skills for successful meetings – chairing a meeting, brainstorming, taking notes, discussing, agreeing, negotiating

 
Pokud máte zájem o bližší informace – napište nám na info@jazz-com.cz