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Soft skills

Presentation skills

LADIES AND GENTLEMEN

Mistrem prezentace pod vedením anglického managera
Díky tomuto kurzu umíte vytvořit poutavou prezentaci, obratně používáte anglické prezentační fráze a dokážete zaujmout publikum.
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Customer service training

 

  • Telephone skills – answering phone/telephone
  • manner/ taking messages etc
  • Personal contact skills – face to face
  • (body language)
  • Dealing with difficult customers
  • Useful phrases and terminology
  • Role-plays of typical customer service enquiries/problems

 

 

Company communication

 

  • Skills for successful meetings – chairing a meeting, brainstorming, taking notes, discussing, agreeing, negotiating
  • Negotiating skills/ making deals
  • Making proposals
  • Bargaining
  • closing a deal
  • Writing e-mails
  • Writing notices to staff
  • Taking messages

 

 

Counselling skills – for employees who manage staff

 

  • Basic skills of counselling
  • Ethics in counselling
  • Identifying problems
  • Getting people to talk
  • Active listening
  • Empathy not sympathy
  • Helping the person make a plan of action
  • Practise using role plays
  • Company communication

 

 

Team building

 

  • Working together
  • Team building exercise
  • Team building games (general games, games for creating trust, communicating etc)
  • Discussion about importance of working as a team

 

 

Other company basic

 

  • Planning for visitors to your company
  • Showing customers around your company
  • Business dinner protocol and entertaining a client
  • Corporate hospitality
  • Cultural awareness
  • Skills for successful meetings – chairing a meeting, brainstorming, taking notes, discussing, agreeing, negotiating

 
Pokud máte zájem o bližší informace – napište nám na info@jazz-com.cz